Policies

Everything we ask of guests, in one place. Arrival and cancellation terms for The Onyx, the rules of the building that apply to both suites, and where the lease terms for The Aspen live. Most of it is what you would expect. It is written down so nobody has to guess.

  • Early Check-In

    Standard arrival at The Onyx is 4:00 PM. Earlier is available by request, in tiers.

  • Cancellation

    Refund windows for direct bookings of The Onyx, and what applies when you book through a platform.

  • Pets & Service Animals

    Pets are not permitted in either suite. Service and assistance animals are handled under the law that applies to your stay.

  • Events & Gatherings

    Having people over, quiet hours, and the line between dinner in the suite and an event.

  • Content Creation

    What we ask of guests photographing, filming, or posting from the property, for personal use or for a brand.

  • Terms & Conditions

    The governing terms for booking The Onyx and leasing The Aspen, including how lease applications are handled.

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