No. Pets are not permitted at The Onyx or The Aspen. The policy is the same for both suites, and there is no pet fee, deposit, or approval process that changes it. Service and assistance animals are not pets and are handled separately, under the law that applies to your kind of stay.
Policies
Pets and service animals
Pets are not permitted at The Main Exchange. That applies to The Onyx and to The Aspen, and the rule is the same for both suites: there is no pet fee, deposit, or exception process that changes it.
Service animals are not pets, and the law treats them differently. Because The Onyx and The Aspen are two different kinds of stay, two different laws apply, and the answer to “what about my animal” depends on which suite you are asking about.
The Onyx: service animals under the ADA
The Onyx is a nightly suite, which makes it a place of public accommodation under Title III of the Americans with Disabilities Act. A trained service animal — a dog, or in limited cases a miniature horse, individually trained to do work or perform tasks for a person with a disability — is welcome at The Onyx regardless of the no-pets policy. No fee or deposit applies to a service animal, and we will not ask for documentation, a demonstration, or details of the disability. Where it is not obvious what the animal does, we may ask only the two questions the ADA permits: whether the animal is required because of a disability, and what work or task it has been trained to perform. A service animal is expected to be housebroken and under its handler’s control.
Emotional support animals are different. An emotional support animal provides comfort by its presence rather than by performing a trained task, and the ADA does not classify it as a service animal. For a short-term stay at The Onyx, the no-pets policy applies to emotional support animals.
The Aspen: assistance animals under the Fair Housing Act
The Aspen is leased month to month for 30 nights or longer, which makes it housing, and housing is governed by the Fair Housing Act rather than the ADA. The Fair Housing Act uses a broader category, assistance animals, which includes both trained service animals and emotional support animals. A resident with a disability who needs an assistance animal may request a reasonable accommodation to the no-pets policy, and we grant it where the request meets the Act’s standard.
For a trained service animal at The Aspen, the same two questions apply and no documentation is required where the need is apparent. For an emotional support animal, where the disability or the need for the animal is not obvious, we may ask for reliable documentation from a health-care professional confirming the disability-related need, consistent with HUD guidance. An approved assistance animal is not a pet: no pet fee or pet deposit applies. The resident remains responsible for the animal’s conduct and for any damage beyond normal wear and tear, as with any resident.
Common questions
Trained service animals are welcome at both suites, without a fee or deposit, regardless of the no-pets policy. At The Onyx, a nightly stay, this follows Title III of the Americans with Disabilities Act. At The Aspen, a month-to-month lease, it follows the Fair Housing Act. In either case, a service animal is a dog, or in limited cases a miniature horse, individually trained to do work or perform tasks for a person with a disability, and it is expected to be housebroken and under its handler's control.
It depends on which suite. At The Onyx, a short-term stay covered by the ADA, emotional support animals are not classified as service animals, and the no-pets policy applies to them. At The Aspen, a lease of 30 nights or longer covered by the Fair Housing Act, a documented emotional support animal is an assistance animal, and a resident with a disability-related need may request a reasonable accommodation to the no-pets policy. Where the request meets the Act's standard, we grant it, with no pet fee or deposit.
For a service animal at either suite, no. Where the animal's work is not obvious, we may ask only the two questions the ADA permits: whether the animal is required because of a disability, and what work or task it has been trained to perform. We will not ask for papers, a demonstration, or details of the disability. For an emotional support animal at The Aspen, where the need is not apparent, we may request reliable documentation from a health-care professional confirming the disability-related need, consistent with Fair Housing Act guidance. The Onyx framework does not extend to emotional support animals, so that question does not arise there.
An undisclosed pet is a breach of the house rules at The Onyx and of the lease at The Aspen. At minimum, the animal will need to leave the property, and cleaning or damage costs attributable to it will be charged as set out in your booking terms or lease. Serious or repeated breaches may result in termination of the stay or lease, as our Terms & Conditions provide. If you are unsure whether your animal qualifies as a service or assistance animal, text us before you arrive and we will tell you what applies.