Service, in three tiers
One is included in every booking. One we arrange on request. One is for people staying a month or longer.
The Main Exchange is two residences on the second floor of a 1910 building on Main Street. There is no lobby and no one stationed in the building. What there is instead is a short list of things we do reliably, a longer list of things we arrange with people in Sheridan who do them well, and a monthly product for assignments that run thirty nights or more.
Every promise on these pages has a time or a number attached, because a promise without one is a mood. Text (307) 763-5449 and it is answered the same hour, 7 am – 9 pm, seven days. That is the standard the rest is built on.
Tier 1 · Included in every booking
The Stay
Everything a stay at The Main Exchange includes, whether it is one night in The Onyx or a season in The Aspen. This is the baseline, and it is why the nightly rate is what it is.
Included in the nightly or monthly rate. Nothing on this list is an add-on.
The Stay in full →- Text concierge with a published response window
- Keypad self check-in with a personal arrival note
- Reserved parking
- Furnished workspace with monitor and printer
- Published wifi speed test
- Welcome provisions
- A curated Sheridan guide
Tier 2 · Arranged on request
The Exchange Desk
Services we arrange with local partners on your behalf. Ask at least 48 hours ahead and we will have it waiting. Each partner bills you directly at their own rate.
Arranged with our partners and billed directly to you. No markup, no service fee, and no money passes through us. You pay the provider, at the provider's published rate.
The Exchange Desk in full →- Grocery provisioning
- Private airport transfer, Sheridan or Billings
- Restaurant reservations
- Massage
- Guided fly fishing, horseback, and mountain days
- Polo season access
- Florals
- In-suite dining with a local chef
Tier 3 · 30 nights and longer
The Residency
A furnished residence on Main Street at a flat monthly rate, with the tax exemption that starts at 30 continuous nights. Built for corporate assignments, locum tenens contracts, and relocations.
One flat monthly rate, invoiced monthly on net terms. Utilities, wifi, parking, and biweekly housekeeping are in the number. No lodging tax at 30 or more continuous nights.
The Residency in full →- Flat monthly rate
- No lodging tax at 30+ continuous nights
- Biweekly housekeeping and linen refresh
- All utilities and wifi
- Reserved parking
- A named account contact
- Monthly invoicing, net terms, W-9 on file
- Mid-stay check-in
- Flexible extension
Side by side
The short version. Each tier page has the terms in full.
| Tier 1The Stay | Tier 2The Exchange Desk | Tier 3The Residency | |
|---|---|---|---|
| Who it is for | Every guest, every booking | Guests who want more arranged | 30+ nights: corporate, locums, relocation |
| How it is priced | Included in the rate | Provider bills you directly, no markup | Flat monthly rate, invoiced net-30 |
| Lead time | None | 48 hours | Quote within one business day |
| Text concierge | Same hour, 7 am – 9 pm | Same hour, 7 am – 9 pm | Same hour, plus a named account contact |
| Parking | Reserved | Reserved | Reserved, garage at The Aspen |
| Housekeeping | Before arrival | Before arrival | Biweekly with linen refresh |
| Lodging tax | 13% on nightly stays | 13% on nightly stays | None at 30+ continuous nights |
| Paperwork | Booking confirmation | Provider's invoice | W-9, certificate of insurance, monthly invoice |
What we do not do
There is no staff in the building. No one unpacks a suitcase, presses a shirt each morning, or waits in a hallway. Properties that offer that employ people on site around the clock, and we would rather be honest about the model than sell a version of it we cannot deliver.
What we do instead is the part most guests actually notice: a message answered within the hour, a suite that is set before the door opens, parking that is there, wifi that does what the number says, and partners who show up when we said they would. That is the baseline good hotels compete on, and it is the one we hold ourselves to.
Text concierge with a published response window
Text (307) 763-5449. Answered the same hour, 7 am – 9 pm, seven days. After 9 pm, the same number routes to our emergency line. Lockouts, no heat, water, and power are answered around the clock.
Keypad self check-in with a personal arrival note
Your code arrives the morning of check-in. The suite is set before you get there: lights, temperature, a note from us with anything specific to your visit. No front desk, no waiting on a key.
Reserved parking
A reserved space for the length of your stay, steps from the door. Downtown Sheridan does not otherwise make this easy.
Furnished workspace with monitor and printer
A real desk, an external monitor, and a printer with paper in it. Take the call, print the boarding pass, work a full day without improvising.
Staying a month or longer?
The Residency is a flat monthly rate with no lodging tax, biweekly housekeeping, and one invoice. Travel managers and agencies will find the rate sheet, W-9, and net-30 terms on the corporate page.