For direct bookings of The Onyx, refunds depend on when you cancel. Cancel 14 or more days before check-in for a full refund. Cancel 7 to 13 days before check-in for a 50% refund. Inside 7 days of check-in, and for no-shows, the booking is non-refundable. Days are counted to your scheduled check-in date. This policy is under final review, and the terms shown at booking govern your reservation.
Policies
Cancellation policy
Plans change. This page sets out what happens to your payment when they do, so the answer is known before you need it. It covers direct bookings of The Onyx, our nightly suite. The Aspen is leased month to month and is governed by its lease rather than by a nightly cancellation window.
A note on status: this policy is in draft and under final review. The terms shown to you at booking are the ones that govern your reservation; when this page is finalized, it will match them.
Direct bookings of The Onyx
Three windows, measured in days before your scheduled check-in. The further out you cancel, the more comes back.
| Cancel | Refund |
|---|---|
| 14+ days before check-in | Full refund |
| 7–13 days before check-in | 50% refund |
| Inside 7 days, or a no-show | No refund |
If you booked through a platform
Booked through Airbnb, Vrbo, or Booking.com? Your reservation follows that platform's own cancellation policy, not this one. The terms you accepted at booking are the terms that apply, and cancellations and refunds are handled through the platform.
The Aspen
The Aspen is a furnished residence leased month to month, and a lease is not cancelled the way a nightly reservation is. Notice periods, early departure, and deposits are set out in the lease itself. The governing terms are on our Terms & Conditions page, and the application and lease are handled through the Buildium rental application.
Common questions
Your reservation follows that platform's cancellation policy, not the one on this page. The terms you accepted when you booked are the ones that apply, and any cancellation or refund is processed through the platform. If you are not sure which policy covers your stay, your booking confirmation will say, or text us at (307) 763-5449 and we will check.
A no-show is a reservation where the guest does not arrive on the scheduled check-in date and has not cancelled or contacted us to change the dates. No-shows are treated as a cancellation inside the seven-day window and are non-refundable. If you are running late, even by a day, text us. A late arrival you have told us about is not a no-show.
Often, yes. Date changes are handled case by case and depend on availability, so text us as soon as you know. Moving a stay is usually simpler than cancelling and rebooking, and where the new dates are open we will do what we can. A change is not guaranteed, and the closer to check-in you ask, the less room there is to move, so early notice matters.
No. The Aspen is leased month to month, and notice, early departure, and deposit terms are set by the lease rather than by a nightly cancellation window. Those terms are on our Terms & Conditions page and in the lease agreement provided through the Buildium application.