Tier 2 · Arranged on request

The Exchange Desk

Services we arrange with local partners on your behalf. Ask at least 48 hours ahead and we will have it waiting. Each partner bills you directly at their own rate.

Arranged with our partners and billed directly to you. No markup, no service fee, and no money passes through us. You pay the provider, at the provider's published rate.

How it works

Three steps. The third one is the important one.

  1. 1

    Ask, 48 hours ahead

    Text (307) 763-5449 or add it to your booking notes. Dates, headcount, and any preferences. We confirm the same hour.

  2. 2

    We arrange it

    We book the partner, coordinate access to the suite if they need it, and send you the confirmation with the partner's rate and cancellation terms.

  3. 3

    The partner bills you directly

    You pay the provider, at the provider's rate. We add nothing and handle no payment. If the rate changes, it is because theirs did.

What we arrange

  • Grocery provisioning

    Send a list, or tell us how you eat. The kitchen is stocked before you arrive. Billed by the grocer at shelf price.

  • Private airport transfer, Sheridan or Billings

    Arranged with our transportation partners for Sheridan County (SHR) or Billings Logan (BIL), about two hours north. Flight number and arrival time are all we need.

  • Restaurant reservations

    We hold the table. Sheridan's better rooms fill on weekends and during rodeo and polo season, so ask early.

  • Massage

    In-suite or at the studio, with a licensed therapist we work with regularly. Scheduled to your day, billed by the therapist.

  • Guided fly fishing, horseback, and mountain days

    Licensed outfitters on the Tongue and Bighorn drainages, working ranches for a day in the saddle, and guided days into the Bighorn Mountains. We match the guide to the season and your experience.

  • Polo season access

    Big Horn hosts one of the country's oldest polo seasons, June through September. We arrange field-side seating and the events around it through the clubs.

  • Florals

    Arranged with a Sheridan florist and placed in the suite before you arrive. Tell us the occasion or leave it to them.

  • In-suite dining with a local chef

    A private chef cooks in the suite's kitchen for two to eight. Menu set in advance, sourced locally where the season allows, billed by the chef.

Ask us like this

A text is enough. These are real requests, lightly edited.

  • Landing BIL Thursday 4:10 pm, two of us, one big bag each. Transfer to the suite?
  • Two people, table for Saturday around 7. Somewhere with a good steak and a quiet room.
  • Stock for four days: oat milk, eggs, sourdough, a couple of good cheeses, whatever fruit is decent right now.
  • One full day on the water in late June, two anglers, one of us has never held a fly rod.
  • Anniversary Friday. Flowers in the suite before we get in around 5, and a chef for two that night.
Text (307) 763-5449

The terms, plainly

Everything else is already included

The text line, the arrival note, parking, the workspace, wifi, provisions, and the guide are part of every booking. Nothing on this page replaces that.

The Stay, in full
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